Claims Advisor

The AA


Date: 2 weeks ago
City: Royal Tunbridge Wells
Salary: £24,890 per year
Contract type: Full time

Business Area

Reference

COI00224

Contract Type

Full Time

Location

Tunbridge Wells

Closing Date

31-07-2026

This Is The Job

Claims Advisor

Tunbridge Wells | Hybrid | Full-time, Permanent

  • Salary: £24,890 plus up to 10% annual bonus
  • Hours: 37.5 hours, 5 days a week
  • Shifts: Monday to Sunday, 08:00–20:00
  • Interviews: Running until 1 April 2026
  • Start Date: 20 April 2026
  • Important: Annual leave in first 4 weeks may affect eligibility

Be the reassuring voice customers need after a car accident.

We are looking for confident, customer-focused people to join our inbound contact centre team in Tunbridge Wells. In this role, you will support customers following a motor accident, guiding them with empathy, professionalism and care. You will gather the right information, help identify liability and deliver the world-class service our customers expect.

What makes this role exciting

  • Every call is different, giving you the chance to problem solve and make a real impact
  • You will support customers at a key moment, helping turn a stressful experience into a positive one
  • For non-fault or partial-fault claims, you will identify opportunities to offer a third-party claims service, helping customers avoid claiming on their own insurance where appropriate
  • It is a commercially driven environment where strong conversations and good judgement really matter
  • You will be part of a supportive team that works together through busy peak periods and celebrates success

What we are looking for

  • A calm, empathetic approach and a genuine passion for helping customers
  • Strong communication skills and the confidence to guide conversations clearly
  • The ability to assess information, ask the right questions and make sound decisions
  • Resilience and composure in a fast-paced contact centre environment
  • Commercial awareness and a drive to deliver great outcomes for both the customer and the business

What you will get in return

  • 23 days annual leave
  • 24/7 GP service
  • Free breakdown membership
  • Discount scheme on shopping, holidays and more
  • Discounts on AA products
  • Employee assistance programme
  • Inclusivity awareness networks
  • Worksave pension with up to 7% employer contribution

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