Care Coordinator

Department: Operations

Reporting to: Registered Manager

Location: Sefton, On-site

Organisation: Choices Homecare, part of Optimo Care Group

Organisation

Choices Homecare, part of Optimo Care Group, is a specialist provider of high quality domiciliary care services, supporting individuals to live independently and safely within their own homes. We are committed to delivering person centred care through a compassionate and highly trained workforce, while maintaining the highest standards of quality, compliance, and professionalism.

As part of a growing organisation, we offer excellent opportunities for career progression, continuous learning through the Optimo Learning Academy, and a supportive working environment where every team member can make a meaningful difference every day.

About The Role

We are looking for an organised, compassionate, and proactive Care Coordinator to join our domiciliary care team in Sefton. This role plays a key part in ensuring the effective delivery of safe, responsive, and person centred care services across the local community.

As Care Coordinator, you will be responsible for managing care packages, coordinating staff rotas, supporting care workers, and maintaining compliance with CQC standards and company policies. You will work closely with service users, families, care staff, local authorities, and healthcare professionals to ensure excellent outcomes and continuity of care.

This is an ideal opportunity for someone with previous experience in domiciliary care coordination who thrives in a fast paced environment and is passionate about delivering high-quality care services.

Key Responsibilities

• Coordinate and manage care packages to ensure safe and effective service delivery
• Produce and maintain accurate staff rotas using electronic rostering systems
• Allocate care workers based on service user needs, preferences, and compatibility
• Ensure all care visits are covered, including providing emergency cover where required
• Complete care assessments, risk assessments, and care plan reviews
• Carry out spot checks, staff supervisions, and annual appraisals
• Liaise with Local Authorities, healthcare professionals, service users, and families
• Monitor Electronic Call Monitoring systems and respond to operational issues promptly
• Support the onboarding, induction, and development of new care staff
• Maintain accurate records and ensure compliance with CQC standards and company policies
• On Call responsibilities
  
  

About You

We are looking for someone who is highly organised, approachable, and able to manage multiple priorities effectively. You will have experience working within domiciliary care and understand the importance of delivering high quality, person centred support.

You will be confident communicating with a range of stakeholders, capable of working independently, and able to support and motivate a team in a busy and rewarding environment. A flexible and proactive approach is essential, along with a commitment to maintaining excellent standards of care and compliance.

Essential Experience

• Experience within domiciliary care or a similar care coordination role
• Experience managing staff rotas and coordinating care delivery
• Knowledge of CQC regulations and compliance requirements
• Experience completing care assessments and reviews
• Experience supervising or supporting care staff
• NVQ Level 3 or 4 in Health & Social Care (or willingness to work towards)
• Full UK driving licence and access to a vehicle
  
  

Desirable

• A1 Assessor Award
• Experience using Electronic Call Monitoring systems
• Previous experience participating in an on call rota
  
  

Skills

• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Ability to prioritise workload and work under pressure
• Competent IT skills and confidence using care management systems
• Problem solving and decision making skills
• Ability to work independently and collaboratively
  
  

Why Join Choices Homecare?

• Salary of £28,000 per annum
• Full-time position - 40 hours per week (9am-5pm)
• Comprehensive Training - Access to the Optimo Learning Academy for ongoing development and support
• Career Progression - Opportunities within our growing organisation
• Supportive Team Environment - Join a friendly and collaborative team
• Employee Assistance Programme - 24/7 professional support via Health Assured
• Reward Gateway - Access to retail discounts and recognition benefits
• £500 Refer a Friend Scheme
• Paid Birthday Leave - An additional paid day off for your birthday!
  
  

Additional Information

• Participation in an on-call rota is required
• Enhanced DBS check required
• This is an on site role based in Sefton
• Flexibility may occasionally be required to meet operational needs
  
  

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