Business Support Officer

If you’re passionate about improving housing standards and want to be part of a forward-thinking team making a real impact, we want to hear from you.

We are seeking a Business Support Officer to join our newly established team dedicated to addressing damp, mould, and disrepair issues. A varied role providing support to Damp and Disrepair Co-ordinators by managing correspondence, dealing with enquiries, including incoming telephone enquiries, so an excellent telephone manner is essential. You would also be managing electronic data relating to property condition legal cases and reports of damp and mould within properties.

Your input will be central to driving forward our commitment to delivering high-quality housing services that really make a difference to the lives of our tenants.

The Council offers the opportunity to work with great people who are proud to serve our city. We offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

If you are ready for your next challenge and want to work somewhere where you can make a real difference, we want to hear from you. For further information regarding this role please contact Laura Crisp on 01603 98774.

Location Norwich City Hall / Hybrid Basis Full-time City Norwich Contract type Permanent Salary band £26,824 - £29,064 (pro-rata, per annum) Hours 37 DBS requirement Position does not require a DBS check Closing Date 19/06/2026 Ref No 11008

Business Support Officer

Job Description

The key responsibilities of this role are to provide a customer focused service for internal and external customers, focused on excellent delivery, service improvement, maximising efficiency and to contribute to the delivery of an effective and focused Housing Property services department for the council.

To provide effective and efficient business support services to the technical and compliance teams, managing correspondence, dealing with enquiries and managing electronic data for the department and organisation.

You will be customer focused service for internal and external customers which is focused on excellent delivery, service improvement and maximising efficiency. Contributing to the delivery of an effective and focused Property (Housing) service for the council.

Responsibilities

• Work in partnership to deliver business support across all property (housing) teams supporting colleagues to achieve positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing knowledge, experience and resources across teams in the council
• Contribute and support the development and delivery of the Council’s strategies and policies as required
• Provide a comprehensive and holistic business support service to the property (housing) service including carrying out a range of administrative and data/customer management tasks
• Understand the business requirements and information reporting needs of internal customers and develop good working relationships with them
• Understand and navigate the data systems of the organisation
• Attend internal and external meetings and produce an accurate record of those meetings and agreed action plans arising
• Work collaboratively and support other colleagues (as required) to deliver Team Plans, Corporate Plan, emergency and recovery plans

Skills Required

• Experience of dealing with large, complex datasets
• Experience of using report writing software to extract data from relational databases
• Experience of providing a responsive data analysis role
• Ideally, experience of one of the following systems (or equivalent): Civica, NEC and other council utilised systems
• Demonstrable and relevant experience in a similar role gained over a period of time
• Thorough understanding of the operations of a Property Services department, in a local authority environment, registered provider or private sector environment

Educational Requirements

• Educated to a minimum GCSE level ideally in a numeracy based subject (e.g. Maths, Statistics etc.) or with equivalent experience
• Educated to A level or equivalent or equivalent training and experience in a similar environment
• Evidence of continuing personal development

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support