Business Improvement Officer

Job Title: Business Improvement Officer

Location: Hybrid Working (offices based in Dundee, Perth & West Dunbartonshire)

Contract: Fixed Term (24 months)

Hours: 35 hours per week (Mon-Fri)

Salary: £39,190 - £46,009 per annum

Closing Date: Midnight on Sunday 26 July 2026

An opportunity to make a positive impact on peoples’ lives and community.

Awarded Housing Association of the Year 2026, Caledonia Housing Association is one of Scotland’s leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for.

Our vision is to provide “homes and communities that make lives better”. We are committed to providing high quality affordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes and in excess of 2,000 private owners across 8 local authority areas.

About the role

As Business Improvement Officer you will facilitate continuous improvement and business transformation across the Group. This will be achieved through building and delivering a range of targeted business improvement projects, providing a full range of project management and administration support, working with teams and independently, to support process review and the design of customer-centred services and systems.

Key responsibilities

• Drive continuous improvement by identifying more effective ways of working.
• Identify opportunities to improve systems, processes and performance using data and service reviews.
• Use data and insights to identify opportunities for service and operational improvements.
• Coordinate and monitor improvement activities and plans across the Group.
• Provide project management support, ensuring projects are planned, tracked, and delivered successfully.
• Work across teams to support the delivery of improvement initiatives and organisational objectives.

What you will bring

• Experience in business improvement, transformation, project support or a similar environment.
• Strong project planning and organisational skills, with the ability to manage multiple priorities.
• Experience using data and analysis to identify and deliver improvements. Strong analytical skills and a data-driven mindset
• Excellent communication and stakeholder engagement skills.
• Knowledge of project management tools and methodologies.
• SCQF Level 8 qualification (or equivalent) or relevant practical experience.
• Experience in housing or another customer-focused sector, project management qualifications, and knowledge of data analysis tools. (Desirable)

A place where everyone can thrive

The Business Improvement Officer is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home, and at our Caledonia Group Offices (based in Dundee, Perth or West Dunbartonshire) for a minimum of two days per week.

As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits:

• 36 days annual leave, increasing with service
• Promotion of work-life balance and flexi-time system
• Sector-leading pension scheme with employer contributions of up to 12%
• Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work
• FREE membership of a healthcare cash plan, including cover for dependents
• Paid Volunteering Day
• Wellbeing services offering support and confidential advice when you need it most

Please click on the ‘Apply’ link or visit the ‘Join Us’ section of our website www.caledoniaha.co.uk.

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community. A registered charity no: SC013988.

The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process as required.