Business Analyst

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.

Main Responsibilities

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements.
• Process Analysis: Analyse current business processes and workflows to identify inefficiencies and areas for improvement.
• Solution Design: Develop and propose solutions to address business needs and improve processes.
• Documentation: Create detailed documentation, including business requirements, process maps, and functional specifications.
• Stakeholder Communication: Communicate effectively with stakeholders to ensure alignment and understanding of project goals and requirements.
• Project Support: Support multiple projects and change requests simultaneously, ensuring deadlines are met with strong time management skills.
• Testing and Validation: Participate in testing activities to ensure solutions meet business requirements and are implemented correctly.
• Training and Support: Provide training and support to end-users to ensure successful adoption of new processes and systems.
• Continuous Improvement: Identify opportunities for continuous improvement and contribute to the development of best practices.
• Primary Liaison: Act as the main point of contact within IT and the business for project and change request scoping.
• Travel: Travel between our sites in Featherstone and Swadlincote as needed.
• Compliance: Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
• Ad Hoc Tasks: Carry out any reasonable requests given by appropriate persons.
• Strategic Alignment: Ensure daily activities align with the Company strategy and strategic objectives.
• Quality Assurance: Maintain high standards of work and adhere to HealthNet’s procedures and policies.
• Professional Development: Engage in personal professional development and attend mandatory training.
• Representation: Present the Company positively at all times with internal and external clients, customers, and staff.
• Flexibility: Work flexibly and efficiently to meet internal and external customer needs while maintaining the highest professional standards.
• Confidentiality: Maintain confidentiality and security at all times.
• Regulatory Compliance: Understand, identify, receive, and report all adverse events, product quality complaints, and other reportable patient safety events in compliance with pharmacovigilance regulatory and contractual requirements (training provided).
  
  

What experience and skills are we looking for?

• Desirable: Previous experience within a BA role. Experience working with finance teams and requirements.
• Essential: Strong written and verbal communication skills, analytical thinking, and problem-solving skills. Experience using IT systems and digital tools.
  
  

Qualifications

• Qualifications: A-Level or equivalent (preferred).
  
  

Personal Skills & Qualities:

• Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
• Excellent organisational skills.
• Ability to construct professional written communications.
• Working to deadlines on multiple tasks simultaneously.
• High level of accuracy and attention to detail.
• Computer literacy, including experience using MS Office and other software for reporting and requirement gathering.
  
  

Key Compentencies:

• Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
• Excellent organisational skills.
• Ability to construct professional written communications.
• Working to deadlines on multiple tasks simultaneously.
• Complying with patient confidentiality and data protection protocols.
• High level of accuracy and attention to detail.
• Computer literacy, including experience using MS Office and other software for reporting and requirement gathering.
  
  

What We Offer

• Competitive salary structure
• 25 days’ annual leave plus bank holidays
• Pension scheme
• Ongoing training and development
• Employee Assistance Programme, including 24/7 access to remote GP appointments
• Refer a Friend scheme
• Eyecare vouchers
• Perks and benefits via Perkbox
• Long service awards
  
  

Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch