Associate Implementation Manager

At PlotBox, we're on a mission to modernise and connect cemeteries, crematoria, and funeral homes through innovative software solutions. Our technology helps organisations deliver exceptional service during life's most important moments.

We're looking for an Associate Implementation Manager to join our Operations team and help customers successfully adopt and implement PlotBox solutions. This is an exciting opportunity for a graduate or someone early in their career who enjoys working with people, solving problems, coordinating projects, and delivering great customer experiences.

If you're organised, customer-focused, and eager to build a career in SaaS implementation and project delivery, we'd love to hear from you.

What You’ll Do

Project Support & Coordination

• Support implementation projects from kickoff through go-live.
• Take full ownership of simpler projects
• Assist in maintaining project plans, timelines, and implementation documentation.
• Track actions, risks, and milestones, escalating concerns when appropriate.
• Participate in customer meetings and follow up on agreed actions.
  
  

Solution Delivery

• Support system configuration and validation activities.
• Assist with data migration and testing activities alongside specialist teams.
• Support User Acceptance Testing (UAT) and issue resolution.
• Deliver standard onboarding and training sessions.
  
  

Customer Engagement

• Build positive relationships with customer stakeholders.
• Respond to customer queries in a timely manner.
• Help customers understand PlotBox functionality and best practices.
• Support successful customer readiness for go-live.
  
  

Team Contribution

• Collaborate with Implementation Managers and specialist teams.
• Maintain accurate project records and documentation.
• Contribute ideas for process improvements.
  
  

What we are looking for :

• 1–2 years' experience in a customer-facing, SaaS, project coordination, or implementation-related role.
• Experience coordinating multiple tasks, projects, or customer requests simultaneously while meeting deadlines and maintaining attention to detail.
• Demonstrated ability to build positive relationships and communicate effectively with customers and internal stakeholders.
• Strong problem-solving skills with the ability to investigate issues, identify root causes, and follow through to resolution.
• Ability to quickly learn new software systems and apply technical knowledge to support customer outcomes.
  
  

Desirable Experience -Its not a deal breaker, but ideally you will have:

• Experience with process documentation, UAT, or workflow mapping.
• Experience in a SaaS, software onboarding, implementation, customer success, or project coordination environment.
• Experience delivering training, workshops, or presentations.
• Familiarity with project management, CRM, or workflow management tools.
• Experience supporting software testing, data validation, or process improvement activities.