Associate - Digital Product Management

Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The International Card & Services Technology (ICST) team has a mission to: Protect, Grow and Deliver on ICS ambition through co-creation at scale with speed, quality and consistency. Our team provides 4 functions to achieve this mission – Market Technology Services, Digital Product Management, Engineering and Cross-Platform Delivery. This role sits within the Digital Product Management function, helping to deepen collaboration between the ICS Business and Technology by integrating journey planning and execution to bring together International Card Services (ICS) & Technology roadmaps for efficient execution. The role will also work closely with the ICST EMEA Engineering team to deliver engineering opportunities that drive high value for EMEA markets

As this role works across multiple products and markets, to succeed as Associate Digital Product Owner, you will need to be comfortable with ambiguity. You will help with product and technical discovery, build out engineering teams’ backlog, crafting and prioritising features and stories to drive the maximum value and best customer experience in line with the ICST vision & strategy. You will execute against the ICS product roadmaps in close partnership with the ICST EMEA Engineering team , with a strong focus on Lending & Digital products.

Responsibilities

• Supports the creation and maintenance of the product backlog, prioritizing features and user stories
• Partners closely with Product Managers to understand the vision and roadmap to be able to effectively prioritise backlog to drive ICRST outcomes
• Work closely with Senior Engineers through technical discovery of features
• Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of products
• Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders across the business to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies
• Understands competitive and internal positioning for their product through internal and external market research
  
  

Qualifications

Minimum Qualifications:

• 2+ years direct associate product owner experience
• Experience in partnering closely with engineering teams
• Experience in working with a wide range of stakeholders
  
  

Preferred Qualifications

• Understanding of Agile methodology
• Lending product or marketing experience
  
  

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.