Assistant Store Manager

Location: Wakefield, Trinity Walk

Contract: 40 hours - Full-Time

Description

We are looking for an Assistant Store Manager to join our team at our Wakefield Store. You will work closely with the Store Manager and the store team to deliver outstanding customer experiences and help drive sales performance. This is a hands-on role where you will support day-to-day operations, lead by example on the shop floor and ensure the store runs smoothly at all times.

The Assistant Store Manager will play a key part in coaching and developing colleagues, maintaining visual standards, managing stock and compliance, and supporting the Store Manager to deliver on targets. You will be confident working in a fast-paced retail environment and able to balance customer-facing duties with administration and people management responsibilities.

Key responsibilities:

• Lead and motivate the store team to deliver excellent customer service and achieve sales targets.

• Coach and develop colleagues through regular feedback, training and 1-2-1s to support their progression.

• Support the Store Manager with daily operations including opening and closing procedures, cash handling and tills.

• Ensure the shop floor is well presented, stocked and merchandised to brand standards.

• Resolve customer queries and complaints professionally, ensuring a positive outcome for the customer and the business.

• Assist with stock management, deliveries, stocktakes and inventory accuracy.

• Contribute to planning rotas and resource allocation to meet business needs and peak trading periods.

• Ensure compliance with company policies, health & safety and loss prevention procedures.

About you:

• Passionate about retail and delivering a high standard of customer service.

• Previous experience in retail, ideally with supervisory or assistant management responsibility.

• Strong people management skills with the ability to coach and develop a team.

• Confident working on the shop floor and handling customer enquiries.

• Excellent communication and organisational skills with attention to detail.

• Flexible approach to working hours, including weekends and bank holidays as required.

• A proactive, positive attitude and the ability to work under pressure in a fast-paced environment.

Why join us?

We invest in our people and provide structured training and development to help colleagues grow. You will be supported with regular 1-2-1s, coaching and opportunities to progress within the business. We are committed to creating a positive, inclusive environment where every colleague can thrive.

Diversity:

We value diversity and are committed to building teams with a wide range of perspectives and experiences. We encourage applications from all sections of the community and strive to create an inclusive workplace where everyone is respected and supported.

Recruitment process:

We review applications individually and, if your application is shortlisted, we will invite you for a face-to-face interview to discuss the role and your suitability. We aim to make the process open, friendly and informative so you can learn about the opportunity and we can learn about you.

Footasylum is an equal opportunities employer. Please let us know if you require any reasonable adjustments for the recruitment process.