Assistant Service Manager

Assistant Service Manager - Canterbury

Salary: £29,012 per annum (pro rata)

Lead with purpose. Support with compassion. Make every day count.

Are you an experienced support professional looking to take the next step in your career? Do you enjoy leading by example, developing others, and making a real difference to people's lives?

We're looking for an enthusiastic and motivated Assistant Service Manager to join our team at Smock Acre, a specialist service supporting three adults with learning disabilities, physical disabilities and complex communication needs.

This is a fantastic opportunity for someone who is passionate about person-centred care and wants to help create an environment where the people we support can live fulfilling, independent lives.

About the service

Smock Acre is a welcoming home providing specialist support for three adults with complex needs, including physical disabilities and medical conditions. One individual requires PEG feeding, and all require a high level of personal care, including moving and handling support.

Set in a peaceful rural location, the service offers a calm and rewarding place to work. Due to the location and lack of nearby public transport, you'll need your own transport to travel to and from the service.

About the role

As Assistant Service Manager, you'll work closely with the Service Manager to ensure we continue delivering exceptional care and support. You'll help lead and inspire the team, creating a positive culture where colleagues feel valued, supported and empowered to provide outstanding care.

No two days are the same. You'll balance operational responsibilities with hands-on support, ensuring the people we support remain at the heart of every decision.

Working pattern

This is a flexible role that includes a variety of shifts across a seven-day rota, including:

• Early shifts: 7:00am – 2:30pm
• Late shifts: 2:30pm – 10:00pm
• Bank holidays
• Occasional extended hours to provide one-to-one staff support or supervise night staff
• Participation in waking night and sleep-in shifts when required

Your responsibilities will include:

• Supporting the day-to-day running of the service alongside the Service Manager.
• Leading, coaching and motivating the staff team to deliver high-quality, person-centred support.
• Promoting independence while balancing positive risk-taking with safeguarding responsibilities.
• Ensuring policies, procedures and best practice standards are followed.
• Providing practical support to the people we support when required.
• Participating in the on-call rota.
• Completing audits, supervisions, documentation and service administration, with one dedicated admin day each week.

About you

We're looking for someone who:

• Has experience supporting people with learning disabilities and complex needs.
• Is confident leading and motivating a team.
• Has a positive, proactive and solution-focused approach.
• Is passionate about delivering outstanding person-centred care.
• Can remain calm and organised in a fast-paced environment.
• Is committed to promoting independence, dignity and choice.
• Holds a full driving licence and has access to their own transport.

Benefits you will receive

• Salary £29,012 (per annum pro rata)
• High quality training that supports your career development
• Paid enhanced DBS check
• Flexible working
• Shopping discount via Blue Light Card and The Benefits website
• Paid annual leave (pro rata)
• Contributory pension scheme with life assurance
• Free and confidential 24/7 access to a health portal, counselling and support
• Recommend a Friend scheme – earn up to £500

Ready to make a difference?

If you're ready to develop your leadership career while making a genuine impact on people's lives, we'd love to hear from you.

Apply today or contact us for an informal conversation about the role.

As part of our commitment to the Disability Confident Scheme, candidates who declare a disability and meet the essential criteria will be offered the opportunity to demonstrate their abilities at interview.

Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so we encourage early applications.