Apprentice IT Service Desk Support Technician

Salary:

We have an opportunity for an Apprentice IT Service Desk Support Technician to join us at SNG.

You'll be part of our IT Service T eam , with an office base in Basingstoke.

The salary starts from £15,680 depending on your age and experience.

About SNG

SNG (Sovereign Network Group) is one of the largest housing associations in England.

Our purpose is to provide good, affordable homes in thriving communities . We provide over 85,000 homes and invest in communities across London, the South East , South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.

The Apprenticeship

As a Trainee Service Desk Support Technician , you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology.

You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience.

In this role, you will:

• Record and manage IT requests and issues using a service system

• Help fix common problems such as login issues, Wi-Fi connection, or password resets

• Escalate more complex issues to specialist teams with clear information

• Keep users updated on the progress of their requests

• Follow up to make sure issues are resolved

• Support the team in meeting service targets

You’ll also spend time shadowing experienced analysts, including at the Tech Bar, to learn how to assess and resolve hardware and software issues.

Throughout the apprenticeship, you’ll develop skills in customer service, problem-solving, and clear communication. You’ll also gain an understanding of how IT service teams work, including priorities, service standards, and continuous improvement. You’ll be trained to use tools such as remote support software and the organisation’s IT service system.

You'll also be attending college to complete a Level 3 Information Communications Technician qualification .

At S NG , our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career.

The Details

• We have attached a Candidate Guide to this role. This will help you with the application form and let you know what questions we are going to ask you.

• To complete the Level 3 course you'll ideally have, or be working towards a Maths and English GCSE

• You can apply until midnight on the 23 rd June 2026

• We will let you know if you will be invited to our assessment days by Tuesday 14 th July

• The assessment day will take place on the 24 th July, please make sure you are available.

Candidate Guide

Job Description

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

• Chance to buy or sell holiday as part of our flexible benefits package

• 3 additional wellbeing days and 2 paid volunteering days

• Generous matched pension scheme up to 12% and Life cover at 4x salary

• Enhanced maternity/paternity/adoption pay

• Options for private medical insurance, dental insurance and critical illness cover

• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.