Administration Officer
Prestige Recruitment Specialists
Date: 3 weeks ago
City: Kingston upon Hull
Salary:
£13
-
£13.6
per hour
Contract type: Full time
Posted: 29/05/26 Recruiter: Prestige Recruitment Specialists Reference: 3115511912 Type: Permanent Salary: £13 Hourly Location: Hull, Yorkshire and the Humber Description:
Administration Officer - Revenues and Benefits
Role Purpose
Key Responsibilities
Skills and Experience
Administration Officer - Revenues and Benefits
Hours: 37 hours per week, Monday to Friday
Rate: 13.60 per hour
Role Purpose
To support the recovery and administration of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages, and Parking/Bus Lane Enforcement debts within agreed timescales. The role involves delivering accurate, customer-focused services in line with legislation and Council policy.
Key Responsibilities
- Support the day-to-day operation of the Debtors Team and recovery of outstanding debts.
- Make decisions on debt recovery and assist with write-off recommendations in line with procedures.
- Negotiate repayment arrangements based on customers' financial circumstances.
- Assist customers with Statement of Means forms and provide advice on priority debts.
- Investigate and resolve payment allocation issues, refunds, and account queries.
- Carry out daily administration duties including reminders, diaries, and write-off case preparation.
- Input and maintain accurate data on systems including Workday, CYGNUS, and Chipside.
- Maintain knowledge of relevant legislation, policies, and best practice.
- Work collaboratively with colleagues to support service improvements and new working practices.
- Ensure compliance with Health & Safety responsibilities and undertake additional duties as required.
Skills and Experience
- Previous administration or customer service experience.
- Strong communication and organisational skills.
- Ability to manage workloads and meet deadlines.
- Good IT and data entry skills.
- Ability to deal professionally with customers and resolve issues effectively.
- Experience in debt recovery or local government services is desirable.
If you are interested and meet the above criteria, please send your CV to (url removed)
Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.
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