Account Manager

Utility Connections Account Manager

Build relationships. Manage projects. Grow accounts.

We're looking for ambitious, customer-focused individuals to join our growing Utility Connections team.

This isn't a cold-calling sales role.

Instead, you'll manage customer enquiries from initial contact through to quotation, project delivery and completion, helping customers navigate gas, electricity and water infrastructure projects while building long-term relationships and growing your accounts.

Whether you're dealing with a homeowner requiring a meter relocation, a business needing a capacity upgrade, or a developer building multiple properties, every project is different and every customer journey is unique.

Full training is provided, making this an excellent opportunity for someone with experience in account management, customer service, sales, project coordination, automotive service, banking, property, construction support or another relationship-led environment.

What you'll be doing

• Managing warm inbound enquiries from customers
• Understanding customer requirements and project objectives
• Obtaining quotations from our contractor network
• Preparing and presenting quotations and proposals
• Acting as the main point of contact throughout the project lifecycle
• Building strong relationships with customers and stakeholders
• Managing your own pipeline and keeping CRM records up to date
• Working closely with our commercial, operations and technical teams
• Identifying opportunities for repeat business, referrals and account growth
• Delivering an exceptional customer experience from enquiry through to completion

About the role

We operate as a specialist utility infrastructure consultancy, helping customers arrange:

• Gas connections
• Electricity connections
• Water connections
• Capacity upgrades
• Meter alterations and relocations
• Utility diversions and disconnections
• Multi-utility projects
• EV charging infrastructure
• Solar and renewable energy solutions

No two projects are the same, which makes the role varied, engaging and rewarding.

What we're looking for

• Experience in account management, customer service, sales, project coordination or a similar customer-facing role
• Excellent communication and relationship-building skills
• Strong organisational skills and attention to detail
• Confidence managing multiple projects and priorities
• Comfortable working with quotations, figures and customer requirements
• A proactive approach to problem-solving
• A desire to learn and develop within a specialist industry

Utility industry experience is beneficial but not essential.

Why join us?

• Comprehensive two-week training programme
• Structured career progression
• Clear promotion pathway from Trainee Account Manager through to Senior Account Manager and Team Manager
• Warm enquiries only – no cold calling
• Uncapped commission structure
• Quarterly incentives and rewards
• Annual performance incentives
• Supportive family-run culture
• Collaborative team environment
• Long-term career opportunities within a growing business

If you enjoy building relationships, managing projects and delivering outstanding customer service, we'd love to hear from you.